We know how exciting it is to place an order either for you or as a thoughtful gift!
Trend Essentials does our best to make the order process as quick and smooth as possible. For the protection of our customers, the following process is applied.
Orders are not shipped until we complete credit verification. We kindly ask for up to 48 hours to verify and process your order. If you haven’t received your Shipping Confirmation within 48 hours of placing your order, please contact our Customer Service Department as soon as possible. There’s a chance we need more information from you before processing the order.
If you choose expedited shipping—UPS 3 Day Select, UPS 2 Day Air, UPS Next Day Air Saver, or UPS Worldwide Expedited—please be aware that the shipping days do not include the time needed for credit verification.
Orders placed Monday to Friday (excluding holidays) before 1:00pm PST will begin processing that day. Orders placed after 1:00pm PST will not begin processing until the following business day.
To prevent fraud, if you provide information that does not match the information held by your credit card company, your order will be flagged by our system with a security review alert. If this occurs, a Customer Service Representative will email you to verify additional information. If you do not respond within 5 business days, the order will be canceled. To avoid this situation, please take care in entering your credit card information at checkout.
